Covid-19 Information
The safety, health, and wellbeing of our patients, staff, and specialists are of utmost importance to us. Currently, everyone coming to Mercy Hospital is required to practice good hand hygiene.
Mercy Hospital embraces the principles of partnership, participation and protection inherent in the Treaty of Waitangi, and welcomes the presence and involvement of a patient’s whanau/family as integral to their wellbeing.
We support the right of patients to determine who whanau/family is and to decide the role they will play in their care.
Mercy Hospital buildings and grounds: Smoke free, vape free, no illicit substances.
Visiting Hours and Visitor Numbers
Coolock and Manaaki Day Surgery Wards
Open from 6.30am to 7.00pm. Due to limited space in Manaaki and Coolock our admission area, we ask that no more than one or two whanau/family members remain with the patient.
McAuley and Callaghan Wards
Welcome visitors from 2pm to 8pm. This allows patients time to rest.
Whanau/family can be accommodated outside of these hours – please just check in with a nurse or Ward Reception before going to see the patient so that we are aware of who is on the ward at all times.
When a patient is in the Intensive Care Unit (ICU), family members are welcome to sit with the patient at any time.
Occasionally, in shared rooms, the number of people or length of time spent with a patient may be restricted out of consideration to other patients nearby.
Children
Family / whanau are welcome to visit their children in hospital at any time.
If you have any questions regarding visiting hours or patient services, please do not hesitate to ask your nurse, or reception when you arrive at Mercy Hospital.
Requests for a Visitor to Stay Overnight
When the patient will benefit from a support person due to language barriers or to assist in meeting specific cultural or health needs a whanau/family member or friend may remain with a patient overnight. This should be arranged prior to admission to allow an appropriate room to be assigned.
Out of respect for the privacy and dignity of other patients, support people cannot be accommodated in a shared patient room. Where a request can be met, the family member / friend will be offered a lazy-boy chair or sofa bed.
A fee is charged for a support person staying overnight. Meals are an additional cost; for current charges please ask the Booking Coordinator or nurse in charge of the ward. This fee is not generally covered by ACC, insurance or other funders and is the responsibility of the patient or family member/friend.
Patients’ Choice to Restrict Visitors
A patient has the right to choose who is involved in their care and who may visit them.
In discussion with the patient who has requested no visiting or restricted visiting, nursing staff will manage this on the patient’s behalf.
Responsibilities of Visitors
If you have any concerns, please ring the bell for the nurse.
Please be respectful of other patients and their needs.
Mercy Hospital is a smoke and vape free campus.
In the Event of an Emergency
On the activation of the fire alarm please follow the instructions of staff.
We thank you for supporting your whanau/family member during their stay in hospital and for working with staff to ensure the safety and privacy of all patients.
Where to find us
Mercy Hospital is located at 72 Newington Avenue, Maori Hill, Dunedin. If you are visiting a patient it is important for you to know which unit they were admitted to. For more information please visit 'Our Campus' or watch our video ‘Wayfinding at Mercy.'
Car parking is available on site. Visitors please note that all Mercy Hospital buildings and grounds are smoke free.
Feedback
At Mercy Hospital we appreciate hearing from patients and visitors. Please share your feedback with us.